Dr Tinuade Sanda, Managing Director, EKEDC and other management staff at the stakeholders engagement forum on Thursday in Ojo,Lagos.
By Solomon Asowata
Eko Electricity Distribution Company (EKEDC) on Thursday held a town hall meeting with customers under its Ojo Business District.
The electricity Distribution Company said the meeting was a continuation of the strategic plan by the Company to engage the electricity consumers across its franchise area for improved service delivery based on feedbacks.
Also on Wednesday, May 11, EKEDC also commenced its participation in a three-day customer engagement forum organised by the Nigerian Electricity Regulatory Commission (NERC) for electricity consumers in Lagos at the Golden Tulip Hotel in Festac.
The company in a statement issued by its spokesperson, Mr Godwin Idemudia, Eko DisCo stated that EKEDC boss, Dr Tinuade Sanda and her Management team visited Ojo, Agbara and Festac districts.
The statement said it was in continuation of her districts and stakeholder engagement to get on the spot feedback and review for possible solution challenges in the areas of power supply, vandalism and other factors mitigating against service delivery to customers.
Sanda and her team later joined the Ojo district management at the town hall meeting to engage with the customers of the district the areas before engaging the customers in the town hall to listen to their issues and challenges with a bid to proffer speedy resolutions.
The team addressed the issues raised by customers and promised to get them resolved and subsequently improve DisCo’s customer satisfaction index.
At the NERC customer engagement forum, the NERC Commissioner for Consumer Engagement, Mrs Aisha Mahmud explained that the exercise is part of the nationwide engagement by the Commission to enlighten the public about electricity consumers’ rights and obligations.
She said it was also to create more awareness about NERC to customers across the networks of all the DisCos.
According to her, the forum also provided an avenue for Discos to engage customers and representatives of various CDAs within their coverage network for them to air their complaints and make enquiries as well as having opportunity for on the spot issues resolution.
Mahmud highlighted that in addition to enlightening the customers about their rights and obligations, the Commission has also organised the forum to address issues such as estimated billing (capping order), metering, electricity tariffs, and investment plan by the DisCo.
"The Regulator has made several efforts to resolve these issues, but they persist, and that is why we are here with Eko DisCo to engage the customers," she said.
Eko DisCo was represented by its Dr Tinuade Sanda; Chief Commercial Officer, Mrs Rekhiat Mommoh; Chief Customer Experience Officer, Mrs Catherine Ezeafulukwe, and other members of the management team.
Sanda assured the customers that the Company has already embarked on many projects to improve power supply and prompt resolutions to complaints.
She encouraged them to embrace the metering scheme (MAP) to put the issue of estimated billing to rest.
Sanda further advised customers against patronising unauthorised entities to get meters and report any case of unscrupulous elements to the Company’s whistleblowing channels.
On his part, Idemudia equally reiterated that customers should desist from illegal activities such as meter bypass, meter tampering, vandalism, and assault of staff, which do not only affect the DisCo but the entire power industry.
According to him, NERC has approved penalties for these criminal offences and EKEDC will ensure that offenders face the wrath of the law for any of these crimes.
"Every customer has a responsibility of protecting the industry," he added.(NAN) (www.nannews.ng)
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