EKEDC new boss assures customers of improved service delivery

(L-R) Mrs Veronica Ugbo, Business Manager Ijora District, EKEDC, Mr Joseph Esenwa, Chief Finance Officer; EKEDC, Dr Tinuade Sanda, Managing Director, EKEDC and Mr Olumide Jerome, General Manager,Commercial Loss Reduction at the EKEDC’s customer engagement forum on Thursday in Lagos.

By Solomon Asowata

Dr Tinuade Sanda, the Managing Director, Eko Electricity Distribution Company (EKEDC), on Thursday assured the company’s customers of improved service delivery during her leadership.

The News Agency of Nigeria (NAN) reports that Sanda made the assurance during a town hall meeting with customers from Ijora Badiya, Surulere, Tejuosho, Yaba and Ojuelegba areas of Lagos State.

The newly appointed managing director said her core responsibility was to steer the leadership of the company and the entire EKEDC team to ensure operational and service excellence to customers.

She said: “This is a top priority for me. The past few months have been challenging for us as a company and for you – our esteemed customers.

“We have experienced several grid collapses and vandalism of some of our facilities which have affected the quality of our services to you.”

According to her, the engagement with customers is aimed at listening to their concerns and challenges in order to work together and proffer lasting solutions to the issues.

Sanda said many of the DisCo’s customers were metered under the Phase Zero of the National Mass Metering Programme (NMMP), adding that the next phase was yet to start.

She said customers who could not wait should take advantage of the ongoing Meter Asset Provider (MAP) scheme to procure prepaid meters for their premises to reduce cases of tariff disputes and estimated billing.

Sanda also charged the customers to report people engaging in energy theft and meter bypass within their localities to ensure right billing of customers.

On alleged unprofessional conduct of some EKEDC employees, she advised customers to forward such complaints to the electricity distribution company for them to be properly sanctioned.

A customer, Prince Adeleye Abolade, representing Surulere area, called for improved relationship between the DisCo and customers, especially in rectifying faults within the network.

Abolade noted that customers were willing to pay their electricity bills especially if they were getting quality power supply from EKEDC.(NAN) (www.nannews.ng)